How can we help?
Answers to common questions. Still stuck? Write to us in English, Thai or Japanese and we’ll reply within 2 working days.
How do I invite friends to a trip?
Open the trip, tap Invite and send the link. Friends without the app can still be added by name and claim their spot later.
Why doesn’t my total match the receipt?
HanHan uses the printed total. Check that VAT or service charge is marked “on top” or “included” the same way as on the receipt.
What can I say when adding by voice?
Try “dinner 1,800 split with Ken”, “ข้าวมันไก่ 120 หารกับเคน” or “ラーメン 2400 割り勘”. You can also say who paid: “Yuki paid”.
Can I use HanHan without sending data to AI?
Yes. Go to Settings › AI and choose On-device. More in our privacy policy.
How do currencies work?
Each expense keeps its own currency, and balances stay per currency. The Summary can show everything in your home currency.
How do I move my trips to a new iPhone?
Sign in with Apple on both phones. Your trips sync automatically.
How do I delete my account?
Open Settings (the slider icon) › Delete account and confirm with Apple. Trips you share stay for the others, with your name as a placeholder. If you can’t open the app, email support@hanhan.money.